Patient-Centered Care

A new framework provides primary care physicians with a concrete set of processes and structures for integrating behavioral health into practice, according to research published in Translational Behavioral Medicine.

Many preventable causes of death can be detected in primary care, according to researchers.

In Episode 3, Darrell White, MD, discusses how he modeled his new private practice after a “customer-centered” approach. He did not benchmark any medical practices but instead modeled it after successful retail and hospitality enterprises that were known for creating the best customer experience. He sold his employees on the concept by doing “secret shopper” style field trips with his entire staff and sometimes their spouses.